Complaints & Dispute Resolution
Complaints Procedure — Watertap.eu
Watertap.eu is operated by Crowntap Belgium, an official Quooker partner. Watertap.eu sells original Quooker systems and accessories. Watertap.eu is not the Quooker manufacturer; Quooker trademarks remain the property of Quooker.
How to File a Complaint
At Watertap.eu, operated by Crowntap Belgium, we strive to provide excellent service. If something hasn't met your expectations, please let us know.
Complaint Process
- Contact us: Email info@watertap.eu with your complaint, order number, and details
- Acknowledgment: We will acknowledge your complaint within 2 business days
- Investigation: We investigate and aim to resolve within 10 business days
- Resolution: We propose a solution — replacement, refund, or other remedy
Contact for Complaints
- Email: info@watertap.eu
- Phone: +32 470 53 54 84
- Response time: Within 2 business days
Need Help?
Before filing a complaint, check our FAQ for quick answers or see our Return Policy for return procedures.